Error Reference

If you see an error message in Valtrics, find it below for an explanation and recommended fix.

How to Use This Page

If your error includes a reference code (e.g., ERR-A1B2C3), include it when contacting support — it helps us investigate faster.

These errors occur when creating or editing data.

Error Message	Cause	Fix
`Product name is required`	The product name field was left blank	Enter a product name and try again
`Metric name is required`	The metric name field was left blank	Enter a metric name and try again
`Name already exists`	A product or metric with this name already exists in your organization	Use a different name or edit the existing item
`Invalid lifecycle stage`	An unrecognized lifecycle stage was provided	Use one of: Introduction, Growth, Maturity, Decline
`Invalid email address`	The email format is incorrect	Check the email address and try again
`Target must be a number`	A non-numeric value was entered for a metric target	Enter a numeric value
`Actual must be a number`	A non-numeric value was entered for a metric actual	Enter a numeric value

These errors relate to logging in and session management.

Error Message	Cause	Fix
`Unauthorized`	You are not logged in or your session has expired	Log in again
`Invalid credentials`	The email or password is incorrect	Check your credentials and try again. Use "Forgot password" if needed
`Email not verified`	Your email address hasn't been confirmed	Check your inbox for the verification email and click the link
`Account locked`	Too many failed login attempts	Wait 15 minutes and try again, or use "Forgot password" to reset

These errors occur when you don't have the right access level.

Error Message	Cause	Fix
`Forbidden`	You don't have permission to perform this action	Contact your organization Admin to request the appropriate role
`Insufficient permissions`	Your role doesn't allow this operation	Ask an Admin to upgrade your role, or ask someone with the right role to perform the action
`Product access denied`	You don't have access to this specific product	Ask an Admin to grant you access in Settings → Members

Error Message	Cause	Fix
`Organization not found`	Your account is not associated with an organization	Contact support to resolve your account setup
`Invitation expired`	The invitation link is older than 7 days	Ask the person who invited you to resend the invitation
`Invitation already accepted`	The invitation has already been used	Log in with the account you used to accept the invitation
`Member limit reached`	Your plan's member limit has been reached	Upgrade your plan or remove inactive members

These errors occur during CSV file imports.

Error Message	Cause	Fix
`Upload validation failed`	The file contains rows with errors	Review the validation preview, fix the flagged rows, and re-upload
`Invalid file format`	The file is not a valid CSV	Save your spreadsheet as CSV (.csv) format and try again
`Missing required columns`	The CSV is missing expected column headers	Download a fresh template and make sure all required columns are present
`Row limit exceeded`	The file contains too many rows	Split into smaller batches and upload separately
`Owner not found`	The owner email doesn't match any team member	Invite the user first, or remove the owner email from the CSV

These are unexpected errors that shouldn't normally occur.

Error Message	Cause	Fix
`Something went wrong`	An unexpected error occurred on the server	Refresh the page and try again. If it persists, contact support
`Rate limit exceeded`	Too many requests in a short time period	Wait a moment and try again
`Service unavailable`	Valtrics is temporarily unavailable	Wait a few minutes and try again. Check the status page if available

If your error isn't listed here or the fix doesn't resolve the issue, contact support with:

Need help? Contact support and we'll get you sorted out.